What To Expect at the RAAC
Appointments at the RAAC are on a walk-in basis and you do not need an appointment in advance. Please check our locations for information about clinic hours at our various locations. We encourage you to arrive early to the clinic to help ensure you are able to be seen that day. We are closed on all statutory holidays.
When you Arrive
The first people you meet at the RAAC will be the receptionist and a peer support worker. To sign in the with the receptionist, you will need your health card (OHIP card). If you do not have a health card, the peer support worker can assist you in accessing supports to get one.
How long will your appointment be?
Since we operate as a walk-in model, please keep in mind that wait times are variable. Depending on the busyness of the clinic, you may be seen right away, or you may have to wait – but we hope that this model will improve patients’ ability to access addiction medicine resources. We appreciate your patience and understanding.
Everyone that attends the clinic meets first with the Addictions Counsellor who will gather your initial information and provide you with resources and information. Then, if required, you will see the physician. For your first appointment, you may be at the clinic for 2 hours or more.
Follow-up appointments are shorter, and can take anywhere from 10 to 30 minutes.
Before you leave
At the end of your first appointment, the Addictions Counsellor or Physician will give you instructions on how to contact us.
After every appointment, a member of our team will tell you about your next visit. If you are unsure about what your next steps are, don’t be afraid to ask a member of your team. We are here to help you.